Q. I Need More Product Information. Can I Give You A Call?
Yes please do. Call us on 01507 611065. Our lines are open Monday to Friday: 9:30am – 5.15pm. You can also email us.
Q. How secure is shopping on relaxsofasandbeds.co.uk?
We take the privacy and security of your personal information very seriously. We employ all the latest industry standards to ensure you’re protected. Our website is hosted on a secure server (you will see a padlock symbol in the address bar of your web browser) so all data transmitted between your device and our server is encrypted using SSL technology
Q. Can I make changes to my order?
Yes you can. Please contact us as soon as possible to minimise any delay in delivery time. Either email us or call us on 01507 611065 quoting your Order Number.
Q. Can you tell me the availability of a specific item?
All items are made to order and an estimated lead time for delivery will be shown on the product page. Whilst we endeavour to ensure these lead times are as accurate as possible, they are only an estimate and Relax Sofas & Beds cannot be held responsible for delays beyond our control.
Q. Where is my order?
If you wish to check the status of your order, please email us or call us on 01507 611065 quoting your Order Number.
Most of your questions about our delivery service can be answered here.
Q. Do you charge for Delivery?
No, unless the total amount of the order is less than £395 (all mattresses delivered free) or if the delivery address is not Mainland UK. Please see our Delivery page for our charges.
Q. Will you take my furniture to the room of my choice?
All heavy items of furniture, such as: sofas and chairs, wardrobes, divan bed sets; are delivered by a two-man delivery team, to the room of your choice. Lighter items of furniture, such as: occasional furniture, bedside chests, roll up mattresses; are delivery to your doorstep.
Q. Would it be possible to remove my old furniture?
Yes, on most beds and upholstery orders we can arrange for your old furniture to be recycled for an additional charge. On orders were this is possible, there will be an option during checkout to recycle your furniture.
Q. What if my furniture does not fit?
Before ordering please make sure the furniture will fit into the room and that access to that room, through doorways, hallways and stairways, are wide and tall enough for it to pass through. Accurate dimensions for each item can be found on the product page. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. Email us or call us on 01507 611065 for further assistance.
Q. Do you deliver overseas?
Yes, as well as the UK mainland we also deliver to the rest of the UK and the Republic of Ireland. If you need your order shipping to more distant shores, we can arrange for your furniture to be delivered to a carrier of your arrangement.
Please note that manufacturer’s guarantees and Staingard policies don't extend to goods which are taken from the UK mainland.
Q. What methods of payment to you take?
We accept online payment by credit or debit card. Payment cards accepted include MasterCard, Visa, Delta and Maestro. We also accept payment via PayPal.
You can also order by calling us on 01507 611065 and use one of the credit or debit cards listed above.
Q. Do I have to pay in full when ordering?
If your order value is £750 or over you can select the option at the checkout to pay a 20% deposit only, the balance to be payable before delivery. All orders under £750 require payment in full at the time of ordering.
Q. Do you offer any type of finance?
Yes, we offer a 12 month interest free credit package from Klarna Bank AB (publ) on orders over £1250, subject to status. Simply select finance as the payment option at checkout. Click here for more information or email us or call on 01507 611065. A deposit of 20% is required upon ordering. The interest free period does not begin until after your order has been delivered.
Q. Do Prices Include V.A.T.?
Yes, except where the item is available VAT exempt, such as a ‘Lift & Rise’ chair. If the item does not include VAT this is stated in the product title.
CANCELLATIONS & REFUNDS
Please view our Terms and Conditions page for further information.
Q. My Furniture has arrived damaged?
In the unlikely event that one of your items has arrived damaged, please contact us straight away on 01507 611065 so we can advise you. Often for minor problems, we can arrange for the furniture to be repaired in your home to minimise any disruption.
Q. My furniture has developed a fault?
In the event that your furniture develops a fault, please email us or call on 01507 611065 so we can advise you. If your furniture is covered by a manufacturer’s guarantee or warranty we will liaise with the manufacturer to resolve the fault as quickly as possible.
Q. What do I do if I have a complaint?
Our continued success depends entirely on our customers’ satisfaction with our service, and on the quality and reliability of the products we sell.
Whatever assistance you need, please do not hesitate to email us or call on 01507 611065 and we will do our best to advise on your best course of action.
Relax Sofas & Beds
Your statutory rights are not affected.
Speed 9521 Ltd trading as Relax Sofas & Beds acts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ).
Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged >18, subject to status, terms and conditions apply. Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.